Privacy Policy

Effective Date: October, 2026

At Serenova, we believe in thoughtful medical travel coordination, where clinical care and restorative travel meet. We are deeply committed to safeguarding your personal privacy and protecting the confidential medical data you entrust to us.

1. Our Commitment to Your Privacy

As a medical tourism and travel coordination platform, we handle sensitive health records and personal details with the utmost discretion and security. This Privacy Policy details how we collect, process, and protect your information when you interact with our services.

2. Information We Collect

To coordinate your medical travel and consultations seamlessly, we may collect:

Personal & Contact Details: Full Name (First and Last Name), Email Address, and Phone Number provided via our inquiry forms.
Travel & Medical Inquiries: Specific messages, preferred travel schedules, and treatment goals.
Medical Documents: X-rays, lab reports, medical scans, or test results (in PDF, JPG, or PNG formats) voluntarily submitted by you for clinical review.

3. How We Use Your Information

Your information is strictly utilized to fulfill our core services:

Evaluating your medical reports alongside clinical partners to coordinate appropriate treatment plans.
Designing tailored medical travel itineraries and care plans where clinical care and restorative travel meet.
Communicating effectively with you regarding your consultations, logistics, and inquiries via secure channels, email, or WhatsApp (via Chaty widget).

4. Data Security & Storage

We implement robust technical, administrative, and physical safeguards to ensure your sensitive health data and medical documents remain completely secure against unauthorized access or disclosure.
Data is stored securely within our encrypted administrative databases and managed through secure hosting environments.

5. Third-Party Tools & Services

We utilize minimal, trusted platforms to maintain website functionality:

Elementor Pro & Secure Hosting: For managing form submissions and website infrastructure.
Chaty & WhatsApp: For providing instant, direct support to prospective medical travelers.

6. Your Rights

You retain the full right to access, update, or request the complete deletion of your personal and medical records from our systems at any time by reaching out to us directly.

7. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our operational standards or legal obligations. All updates will be posted directly on this page.